Privacy Policy

Last update: October 24, 2025

In this article

  1. Introduction
  2. Information We Collect
  3. How We Use the Information
  4. Consent & Legal Basis
  5. Disclosure to Third Parties
  6. International Transfers
  7. Security
  8. Retention
  9. Access & Correction
  10. Cookies & Tracking
  11. Changes to Policy
  12. Questions & Complaints

  1. Introduction

    S.I.C. Biometrics Inc. (“SIC”, “we”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in compliance with Canadian federal law (PIPEDA) and applicable U.S. laws.

  2. Information We Collect

    • Contact information: name, job title, company, email, telephone.
    • Usage data: IP address, browser type, pages visited on our website.
    • Device and system data: for customers acquiring our Products, we may collect technical logs, serial numbers and performance metrics.
    • Other information: as needed to provide our Services or support Customer fulfilment.

  3. How We Use the Information

    We use personal information to:

    • Process quotes, sales orders, and support requests.
    • Provide access to software updates, firmware releases, documentation and training.
    • Improve, test and analyse our Products and Services (anonymised unless identifiable).
    • Ensure compliance with export, trade-control or regulatory requirements.

    We retain your information only for as long as necessary to fulfill the purposes described above or as required by applicable law.

  4. Disclosure to Third Parties

    We may disclose personal information to:

    • Service providers who help us fulfil orders (logistics, cloud, technical support).
    • Regulatory or compliance authorities if required by law.
    • Affiliates or purchasers in case of business restructure or sale.

    We do not sell your personal information to third parties.

  5. International Transfers

    Because SIC products serve U.S. and global clients, your personal information may be stored or processed in Canada, the U.S. or other jurisdictions. We implement appropriate safeguards in accordance with PIPEDA’s accountability and data security principles.

  6. Security

    We adopt administrative, technical and physical safeguards to protect personal information against unauthorized access, disclosure, or destruction. Access is limited to employees and contractors with a business need to know.

  7. Retention

    We retain personal information only for as long as necessary to fulfil the purposes described above or as required by law. When no longer required, we securely delete or anonymize the data.

  8. Access & Correction

    Individuals may request access to or correction of their personal information held by SIC. We will respond to such requests within 30 days (or as required by local law).
    Contact: privacy@sicbiometrics.com

  9. Cookies & Tracking

    Our website may use cookies and similar technologies for site analytics and performance. You may manage your preferences via your browser settings or via the “Cookie Settings” link on our site.

  10. Changes to Policy

    We may update this Privacy Policy. The “Last updated” date will reflect this. Continued use of our website or Services after publication of changes constitutes acceptance of the updated policy.

  11. Questions & Complaints

    If you have questions, wish to access or correct your information, or wish to lodge a complaint, please contact:

    S.I.C. Biometrics Inc.
    privacy@sicbiometrics.com